Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit/debit card information. This online system is 100% secure.

We encourage you to feel comfortable and safe using your credit/debit card to conduct commerce on our site. If you wish, you may also send us a money order or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to Skyco Ltd.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods please inform us within 48 hours of your receipt of the goods.

Please note that we do our best to pack your order in such a way that damage should not occur in transit. In the event that your item has been damaged we will do our best to remedy the situation, however certain items such as Cookies and Potato chips are a high risk item and cannot be changed/refunded due to damage in transit by a external courier company over which we have no control.

Should your item arrive damaged or there is an issue with an item you have received, please do not dispose of the item before contacting us as we may require photographic evidence in order for us to investigate further.

In the unlikely event that you may wish to return any product our terms are that we will refund the cost of all merchandise received in unopened and undamaged condition. However, we will not refund the cost of shipping unless agreed otherwise. Returns are not accepted without prior approval and no returns are accepted after 7 days of receipt of order. All returned merchandise must be shipped by the customer and this postage cost is not refundable unless agreed otherwise.

Due to health regulations, we are not able to accept any food based merchandise where original packaging is not FULLY intact.

Delivery Information

Delivery charges are calculated on a per order basis as indicated on the delivery rates page. All the rates are subject to change without notice as dictated by our approved carriers. For any additional clarification please contact the office on 01483776444.

Pricing

Goods are charged at prices shown on the product pages on the date the customer places the order and are inclusive of VAT (where applicable). Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices.

VAT

You will not be charged any additional VAT on any item in your shopping basket. Any VAT figure has already been included in your items price.

Complaints

If Skyco Ltd should receive a complaint about any part of our service, by phone, fax, e-mail or letter, it will be dealt with confidentially, efficiently and as promptly as possible.